Assistant Outlet Manager – Chinese Restaurant

Bachelor degree

Job Purpose:

To assist in managing the daily operations of a high-end Chinese restaurant, ensuring high standards of food, service, guest experience, and staff performance. The role supports the Outlet Manager in achieving revenue targets, operational efficiency, and maintaining brand standards.

Key Responsibilities:

• Oversee daily restaurant operations and ensure smooth service flow

• Support Outlet Manager in budgeting, cost control, and inventory management

• Maintain a high standard of hygiene, safety, and food quality in compliance with health regulations

• Supervise and train restaurant staff, ensuring adherence to service standards and SOPs

• Handle guest queries and complaints professionally to ensure satisfaction

• Coordinate with the kitchen team to ensure timely food service and menu consistency

• Monitor staff performance and conduct periodic evaluations

• Ensure optimal staffing levels and assist in duty roster planning

• Assist in marketing promotions, events, and menu launches

Qualifications & Experience:

• Diploma or Degree in Hotel Management or related field

• Minimum 3–5 years’ experience in F&B, preferably in a Chinese cuisine outlet

• Previous experience in luxury resorts/hotels preferred

• Knowledge of Mandarin or Cantonese is a plus

• Strong leadership and interpersonal skills

• Excellent communication skills in English

Competencies:

• Guest-oriented with a proactive approach to service

• Team leadership and motivation

• Flexibility and adaptability to a multicultural environment

• Detail-oriented and highly organized

• Passion for hospitality and food & beverage excellence